Me: Hello, I'm calling about renting flat [address].
Man: Who was handling the rental?
Man: She doesn't work here anymore.
The conversation went downhill from there. It seems the agency have no idea what Ally was doing so I had to give them all my details again and they emailed me today asking if I'd paid a deposit/ arranged rent payments and that I could pick up the key on the 30th September. Er...my contract is from 27th September...
I've emailed back and hopefully they'll reply today and sorty everything out. The key pick up date is the main worry - I need somewhere to live!!!
Part 2 (I just got an email from the agency)
In two emails from the agency I've got more info about the flat than I ever did from 2 months of emailing Ally. Maybe she was sacked for being inefficient? Anyway the important thing is I will be moving in on the 27th. Hooray! A place to live!